We pledge to provide services to all customers, in an equal manner and to accommodate their diverse needs.
An Post is committed to creating and maintaining a positive and accessible environment for all its customers. We commit to providing clean and accessible public offices that comply with safety standards.
In our dealings with you, we will ensure that there is no discrimination on grounds of gender, civil status, family status, sexual orientation, religious belief, age, disability, race or membership of the Traveller community. In respect of the equality legislation, we will therefore endeavour to accommodate the diverse needs that may arise from these equality grounds.
We will publish, where appropriate, key documents in Irish and reply in Irish to correspondence received in Irish. We will make every effort to accommodate customers who telephone or visit our offices and who wish to conduct their business in Irish without detriment to the speed and quality of service. Material in Irish will also be included on our website anpost.ie.
We will respect our customers’ privacy and will abide by our Privacy Statement and Data Protection Policy. We will not disclose any information about a customer without consent, except as permitted by Law. All marketing communications will be clear, fair and accurate.