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Monday, 20 November 2017
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FAQs

Frequently asked questions



 

Do you ship outside of Ireland?


Yes. We ship worldwide.

 

How long will it take to ship my order?

Orders placed on our website are usually shipped within 2-3 working days. Please allow up to 28 days for delivery.

 

Do you have special wedding stamps?

Yes. Each year, usually in January, we issue a new booklet of 10 self adhesive Love & Marriage stamps.  This year's Wedding Stamp is now available to purchase.


I can’t find a stamp or first day cover in your stamp shop.

Commemorative stamps are only available for a period of one year from the date of issue.
 
Please consult the Stamp Issues section to view previous stamp programmes.  

I don’t have a credit card. How do I order Irish stamps?

You may place a mail order with the Philatelic Bureau, Order Dept,
P O Box 1991 GPO, Dublin 1. Payment can be made by:

  1. Cheque/bank draft in euro drawn on a bank in the euro zone.
    (Euro cheques and drafts, over €275, drawn on a non Irish 
    bank will incur bank charges). 
  2. Cash (Euro, Sterling and US dollars) - by registered mail only.
  3. Cheque in US dollars drawn on a US bank.
  4. Cheque in Canadian Dollars drawn on a Canadian Bank.
  5. Cheque in Sterling drawn on a UK Bank.  
  6. Bank Transfer using the following details:

Irish Stamps IBAN No: IE51 BOFI 9000 1770 9738 87

Irish Stamps BIC Code: BOFIIE2D at
Bank of Ireland, 
College Green,
Dublin


 

I have a collection of stamps, how do I get it valued?

Irish Stamps does not valuate stamps or collections. We recommend that you find a reputable local stamp dealer, auction house or see Collectors Corner

 

I have a suggestion for a commemorative stamp

Suggestions for commemorative stamps should be submitted, 2 years in advance, by post to the Philatelic Advisory Committee, GPO, Dublin 1, email
pac@anpost.ie or complete the online form on the Stamp Programme page.

 

What is a Collectors Account?

A Collectors Account allows you to set up a standing order for all or any of our listed products on the Collector Account application form. We will automatically send your selection directly to your home as they become available. 
 

What are the benefits of a Collectors Account?

  • Reserve all new Irish Stamps, first day covers, stamp booklets etc.  
  • Direct Delivery to you.   
  • Receive our regular free magazine The Collector. 
  • No handling charges; Nominal postal fee.    
  • Payment by credit card option. 
  • Guarantee that our mailing list will not be sold to third parties, 
  • Low annual cost 

Can I open a Collectors Account if I live outside Ireland?

Yes. You can Open an Account from anywhere in the world.
 

How much will it cost?

If you do not select the credit card payment option the minimum initial lodgement is €40. After that it is up to you and depends on exactly what you include in your standing order.

For example, to receive all Irish stamp issues and First Day Covers for a year will cost approximately  95 (€1.80 per week).  

How do I pay for my Collectors Account?

Your account balance is shown on each invoice you receive. You can top up your account, as required, online or by mail. For a complete listing of non credit card payment methods please see FAQ: I don’t have a credit card. How do I order?

You can arrange to have your credit card debited automatically for each order. This ensures you don't have to worry about keeping your account in credit.

Naturally, the credit card facility reduces your costs by doing away with bank charges for clearance of cheques and/or foreign exchange charges.


 

How do I open a Collectors Account?

To Open an Account all you have to do is complete the online application form or print Collectors Standing Order form, indicate the quantities of each item you require and submit it to us.
 

3D Secure FAQs    

  

What is 3D Secure?

3D Secure is a protocol used as an added layer of security for online credit and debit card transactions. This is achieved by adding another authentication step for online payments.

 

How does it work?

If you haven’t purchased a product or service online using 3D Secure before on any website, you will be redirected to your issuing credit card’s secure website where you must verify some personal details and select a password. This is integrated into our payment facility. You must never disclose this password to anyone – this is how you guarantee your card is secure. Do not write your password down anywhere.

    

Who developed 3D Secure?

It was developed by Visa and named “Verified by Visa”. MasterCard then developed a service based on the same protocol called “MasterCard® SecureCode™”.

 

   

Why was 3D Secure developed?

It was developed to improve the security of Internet payments by offering an extra layer of security to customers before making a purchase online. This involves selecting a password. This ensures your credit/debit card cannot be used fraudulently as only you will know the associated password.

    

Why is it called ‘3D Secure’?

'3D Secure' stands for "3 Domain Secure" as there are 3 parties involved in the online payment process: IrishStamps.ie, our Bank, and Visa or MasterCard.

   

Were my payments secure before 3D Secure?

All your payments through www.IrishStamps.ie are secure and there is nothing to worry about. This additional step simply removes the possibility of someone else using your card fraudulently. IrishStamps.ie has always used the strongest security standards and will continue to do so.

       

Do I need to update my card or get a new one before using 3D Secure?

No, your existing card can be used.


     

 I have a Laser debit card, how does 3D Secure affect me?

Your Laser card can be used once it is a Maestro card. Laser (Maestro) cards are processed through the “MasterCard® SecureCode™” element of 3D Secure. If you have a Visa debit card, it is processed through the “Verified by Visa” programme.

        

Is 3D Secure free?

Yes, 3D Secure is a free service provided by Visa and MasterCard.

      

Do I need special software for 3D Secure?

No, 3D Secure will operate in your web browser as a webpage – you will not need to download any additional software or plugins.

        

Will 3D Secure add extra time to my purchasing experience?

The 3D Secure authentication process is smoothly integrated into our online payment process and will only add a few seconds to the normal transaction time. We believe this is a small price to pay for increased protection for our customers.

     

I have used 3D Secure before, what do I need to do?

If you have purchased a product or service online using 3D Secure before, you will be asked to submit your chosen password during the purchasing process. You will be familiar with the process.

      

What password should I select?

The password you decide to use should be chosen in such a way that nobody else can guess it. A secure password is ideally:
A minimum of 8 characters (preferably longer) in length
A mixture of letters, numbers and characters
 Never use a dictionary word or anything which might be associated with you (eg. Nicknames, birthdays, pet names etc.)
 You should select a password that only you can memorise – do not write it down anywhere
 Do not select a password that is the same as your IrishStamps.ie account.

      

I can’t remember my 3D Secure Password, who do I contact?

If you can’t remember your 3D Secure password you need to contact your bank or in the 3D Secure section there will be an option to select "Forgotten Password" or "Retrieve Password". Follow the instructions provided.
We don’t save your 3D Secure password on any IrishStamps systems; when you selected your password this was saved only on your bank’s computer system.IrishStamps will never contact a customer to ask for your 3D Secure password and we cannot help you retrieve forgotten 3D Secure passwords.

        

I don't wish to register with 3D Secure - can I still pay online using the IrishStamps website?

Unfortunately not.

    

How can I find out more details about 3D Secure?

For further details on 3D Secure you should contact your issuing bank or the following websites:

 

What does my bank or card provider say about 3D Secure?

      

    What will I expect to see?

    On the payment details page, you enter your credit or debit card details as normal, and press the submit button.
     

     

    On the next page, card verification will begin. Read the supporting text and then press the “Continue” button to start the communication process with your bank to validate your card. This will happen to the right of this text. In this panel, any details you enter is through a direct secure link with your bank. IrishStamps.ie has no control over what the bank will ask you, and we do not record any information you enter into this panel.
    Here’s an example of a Visa card starting the verification process:


     

    Here’s an example of a MasterCard starting the verification process:


     
    Here’s an example of a Laser (Maestro) card starting the verification process:



     
    In all cases, when you press the green "Continue" button, the bank's 3D Secure interface will load to the right hand side.
    To give you an idea of what to expect in the right hand panel, here’s an example of a Bank of Ireland interface using a Visa card:


     
    Here’s an example of an AIB interface using a MasterCard:


     
    Please note that depending on your card issuer and bank, different security questions may be asked. IrishStamps.ie have no control over what is displayed in the bank's credit card interface - just follow the instructions onscreen.

     

    How do different cards behave?


    Scenario 1 – ALL CARDS: If your card issuer hasn’t implemented 3D Secure, you will continue your payment transaction as normal;
    Scenario 2a - MASTERCARD: If your bank has implemented 3D Secure but you have not registered for 3D Secure before, you may have 3 attempts to skip the 3D Secure process – on the fourth attempt you must complete the transaction through the 3D Secure process by registering a 3D Secure password;
    Scenario 2b - VISA: If your bank has implemented 3D Secure but you have not registered for 3D Secure, you must complete the transaction through the 3D Secure process by registering a 3D Secure password – there are no options to bypass;
    Scenario 2c – LASER (MAESTRO): If your bank has implemented 3D Secure but you have not registered for 3D Secure, you must complete the transaction through the 3D Secure process by registering a 3D Secure password;

    • When registering for the first time, you must first verify you are the cardholder by answering some security questions as chosen by your bank (eg. your mother’s maiden name, your credit card limit, your CCV number, your expiry date amongst other potential questions);
    • If successful, you select a 3D Secure password, a password reminder hint and a personal greeting;
    • If unsuccessful, you must ring your card issuing bank (depending on your card issuer, you may have three attempts to enter your password);
    • The personal greeting gives you confidence you are visiting a trusted site the next time you complete a 3D Secure transaction on IrishStamps.ie or any other 3D Secure enabled website.

    Scenario 3 – ALL CARDS: If your card issuer has implemented 3D Secure and you have previously registered a 3D Secure password (on IrishStamps.ie or any other 3D Secure website), you have to insert your 3D Secure password to complete the transaction. You will see your personal greeting that you previously set (eg. Welcome back Mary) to reassure you that you are on a trusted 3D Secure page. If you cannot remember your password, there is a password reset facility. 

    I am experiencing difficulties with 3D Secure in Internet Explorer - what's happening?

    A small minority of customers may experience difficulties completing a payment through 3D Secure - they are presented with an 'Internet Explorer cannot display this webpage' at the verification stage.
    This maybe because of a setting in your Internet Explorer options (it should be enabled by default but maybe inadvertently disabled on some computers).
    Please follow these instructions if using Internet Explorer:

    •  In Internet Explorer, press “Tools” > select “Internet options” > select “Advanced” tab
    • Scroll down towards the bottom and ensure “Use TLS 1.0” is ticked, then press OK
    • Close the browser, reopen it and start from IrishStamps.ie again
       

    I am experiencing difficulties with 3D Secure in Firefox - what's happening?

    A small minority of customers may experience difficulties completing a payment through 3D Secure - they are presented with the following error message at the verification stage – 'the connection was interrupted'
    This maybe because of a setting in your Firefox options (it should be enabled by default but maybe inadvertently disabled on some computers).
    Please follow these instructions if using Firefox:

    •  In Firefox, press “Options” > select “Advanced” tab
    •  Press the “Encryption” sub-tab and ensure “Use TLS 1.0” is ticked, then press OK
    • Close the browser, reopen it and start from www.IrishStamps.ie again
       

    I am experiencing difficulties with 3D Secure in Opera - what's happening?

    A small minority of customers are experiencing difficulties completing a payment through 3D Secure - they are presented with a 'Could not connect to proxy server' at the verification stage.
    This maybe because of a setting in your Opera options (it should be enabled by default but maybe inadvertently disabled on some computers).
    Please follow these instructions if using Opera:

    • In Opera, press “Tools” > select “Preferences”
    • Press the “Advanced” tab and select "Security" to the left
    • Press "Security Protocols" and ensure “Enable TLS 1” is ticked, then press OK
    • Close the browser, reopen it and start from www.IrishStamps.ie again

     




    *PLEASE NOTE: These FAQs are for your assistance and to help you with the most common problems experienced by users of IrishStamps.ie. These FAQs DO NOT replace the Terms and Conditions that apply to the use of the IrishStamps.ie service and/or the terms the use of this website and/or the various policies, statements and legal requirements that apply to the IrishStamps.ie service.